Why should I choose Premier Care In Bathing?
Many of our customers have told us that in addition to having their bathrooms beautifully remodeled, their lives have been transformed! Our Walk In Baths and Easy Access Showers are easier to get in to and out of and are safer to use, with our easy to reach grab bars.
For our customers who have trouble standing for long periods of time, our Easy Access Showers offer amble room to stand and the fold down seat provides security and comfort.
We pay special attention to the unique needs of our customers and the many challenging accommodations required to exceed their expectations. We urgently review all customer correspondence, are eager to respond to the variety of issues that might come up and are committed to find the best solution to maintain the highest reputation with our customers.
Please explain the Premier Care Value
We are proud to manufacture one of the safest products in the world, made with the highest quality materials that endure rigorous use. We believe that our customers can’t put a price on strength and security, so we strive to make one of the best products money can buy.
There will always be opportunities for less expensive baths and showers that might need frequent repairs and not stand the test of time. Our customers are confident in their purchase with Premier Care because they know they’ve made the right decision.
As the world leader in designing, building and installing Walk In Baths for over twenty-five years, we are committed to the strictest standards in order to maintain our note-worthy reputation. Our customers are not only confident in their purchase but also look forward to working with us now and into the future.
How do I know I can depend on Premier Care?
As the largest manufacturer of Walk In Baths and Easy Access Showers in the world, we appreciate the trust awarded to us with the “Ease-of-Use Commendation” from the Arthritis Foundation of North America. In addition, The Arthritis Society approved us, which is Canada’s largest health related organization for people with limited to severe Arthritis. We are also preferred partners with the American Veterans Association (AMVETS).
Though these commendations say a lot about us, our best testimonials come from our customers. Word of mouth travels fast, especially when our products transform our customer’s lives. We appreciate the confidence given to us by health professionals and organizations around the world, that make us unrivaled leaders in our industry.
Responsive To Questions & Concerns
Premier Care relies heavily on the feedback, questions and comments by our customers and industry professionals. This valuable contact assists us in making our products safer and perform better. It also helps us remain the most preferred brand around the world in Walk In Baths and Easy Access Showers. On the rare occasion when a customer might have a complaint or an idea for improving our products or service, we respond promptly with the utmost attention to detail in order to provide the best possible experience.
Premier Care in Bathing’s Response to the BBB
Premier Care in Bathing is currently challenging the Better Business Bureau’s rating of Premier and what we believe to be a misclassification of our company. The BBB rates companies on sixteen different (and sometimes very subjective) criteria including size of business and customer base. Premier believes that the BBB has not properly counted our customer base and has misclassified us as a small business, resulting in a lower rating than we deserve.
Over the last 3 years, Premier Care has received 64 complaints compared to over 17,000 installations nationwide. That is less than one-half of one percent of our business. All complaints have been successfully resolved with the exception of one. This is a record any company would be proud of – and one that is likely to give us an “A” business rating with the BBB if we were properly sized.
As we want to ensure the public has all necessary information to make informed purchase decisions, we have worked hard to help the BBB understand our business in order to properly measure and rate us. However, they have not been willing to make any adjustments. As such, Premier Care in the USA has chosen to not participate in a partnership with the BBB of Central Florida as we believe their ratings practices are not fair or consistent. Despite our wish to not partner with the BBB, they will continue to accept complaints against our company and report them on their website. Although Premier will no longer respond to the BBB regarding complaints received, we will always respond directly to our customers.
For more information on the Better Business Bureau and its practices, please see the following link:
Customer Service & Support
We know people have questions regarding companies and products when they are making important purchase decisions, or when they first start using the products. Premier Care takes these questions seriously and addresses any issues promptly. Customer Care is at the heart of everything we do and we employ a full time staff of professionals to respond to your needs.
Contact us directly and get your answers promptly:
For information, call 1 800 950 0491 or email us.
